PRODUCT RETURNS

• For all product returns, the products must be in their original condition, unused, and returned within 30 days from the date of delivery.
• For returns from Greece, the return shipping cost is borne by the customer. *Returns from Greece are subject to a return fee of €4.95.
• For returns from Cyprus and the rest of the world, the return shipping cost is borne by the customer. *Returns from Cyprus are subject to a return fee of €6.99.
• For hygiene reasons, underwear and accessories cannot be exchanged or returned.

SHOES
All shoes should be tried on a soft surface until you are sure you wish to keep them. Shoes must be returned in their original packaging.

SWIMWEAR
Swimwear can be exchanged or returned provided that the packaging is in its original condition, the tags have not been removed and the products have not been used.

1+1 FREE SUNGLASSES OFFER

Products purchased as part of the 1+1 Free Sunglasses Offer are considered a single purchase. Therefore, if you wish to return your order, both products included in the offer must be returned together.

It is not possible to return only one product from the promotional pair.

STORE CREDIT VOUCHER – FREE RETURNS (GREECE & CYPRUS)

If you do not wish to keep one or more products from your order, you may choose to receive the value of the returned products as a Store Credit Voucher for your next purchase.

By choosing a Store Credit Voucher, you can return your parcel free of charge within Greece and Cyprus.

Returns are processed using the 3Clicks service. If you are a registered LUIGI customer, log in to your account here. If you are returning your order as a guest, click here, enter your order number and mobile phone number. You will receive a one-time verification code via SMS to access your order

PRODUCT RETURN PROCESS
After logging into your account, go to "My Account (Profile)" and then to "My Orders". Select the order you wish to return.

• Select the product(s) you wish to return.
• Select "Store Credit Voucher" as your refund method.
• Choose one of the available courier companies.
• Complete the process.

If you are returning your order as a guest, follow the same procedure after accessing your order.

PARCEL SHIPMENT
Depending on the courier company you choose, you will receive the relevant return instructions via SMS or email.

PRODUCT INSPECTION
Once we receive your parcel, the returned products will be inspected by our Quality Control Department. If they are found to be in their original condition, unused, and in accordance with LUIGI's Return Policy, your Store Credit Voucher will be issued.

VOUCHER DELIVERY
Your unique Store Credit Voucher code will be sent via SMS to the mobile phone number you provided when placing your order. The Store Credit Voucher can be used for any future purchase at luigi.com.gr.

REFUNDS GREECE

If you do not wish to keep one or more products from your order, returns are processed using the 3Clicks service. If you are a registered LUIGI customer, log in to your account here. If you are returning your order as a guest, click here, enter your order number and mobile phone number. You will receive a one-time verification code via SMS, allowing you to access your order.

PRODUCT RETURN PROCEDURE

After logging into your account, go to "My Account (Profile)" and then "My Orders". Select the order you wish to return.

• Select the product(s) you do not wish to keep.
• Choose one of the available courier companies.
• Enter your IBAN and the Account Holder's Full Name.
• Complete the process by clicking the "CONTINUE" button.

If you are returning your order as a guest, only the order you searched for will be displayed, and you should follow the same procedure.

Return via BOX NOW (cost €4.95):

If you choose to return your parcel via BOX NOW, the process is simple. After completing the return form, you will receive a text message with the return instructions via BOX NOW, as well as an email sent to the email address you provided when placing your order. Go to the BOX NOW locker of your choice, enter the 10-digit code you received via SMS and press OK. Place your parcel inside the locker and close the door. Your return has been completed.

Return via COURIER CENTER (cost €4.95):

If you choose to return your parcel via Courier Center, after completing the return form you will receive an email containing the voucher number that must accompany your return parcel.A Courier Center representative will contact you to arrange collection of the parcel from your address.

Once we receive your parcel, it will be inspected by our Quality Control Department.

If the product is found to be in its original condition, your refund will be processed within 14 business days.

*The refunded amount will be the value of the returned products, less the €4.95 return shipping fee.

If the product is not returned in its original condition, we will inform you that the refund cannot be processed and the parcel will be returned to you.
 

REFUNDS CYPRUS

If you do not wish to keep one or more products from your order, returns are processed using the 3Clicks service. If you are a registered LUIGI customer, log in to your account here. If you are returning your order as a guest, click here, enter your order number and mobile phone number. You will receive a one-time verification code via SMS, allowing you to access your order.

PRODUCT RETURN PROCEDURE

After logging into your account, go to "My Account (Profile)" and then "My Orders". Select the order you wish to return.

• Select the product(s) you do not wish to keep.
• Choose one of the available courier companies.
• Enter your IBAN and the Account Holder's Full Name.
• Complete the process by clicking the "CONTINUE" button.

If you are returning your order as a guest, only the order you searched for will be displayed, and you should follow the same procedure.

Return via BOX NOW CYPRUS (cost €6.99):

Returning your parcel via BOX NOW Cyprus is simple. After completing the return form and clicking CONTINUE, you will receive a text message with the return instructions via BOX NOW, as well as an email sent to the email address you provided when placing your order. Go to the BOX NOW locker of your choice, enter the 10-digit code you received via SMS and press OK. Place your parcel inside the locker and close the door. Your return has been completed.

Once we receive your parcel, it will be inspected by our Quality Control Department.

If the product is found to be in its original condition, your refund will be processed within 14 business days.

*The refunded amount will be the value of the returned products, less the €6.99 return shipping fee.
 

If the product is not returned in its original condition, we will inform you that the refund cannot be processed and the parcel will be returned to you.